This policy explains how orders are shipped by Velinna.

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1. Global Shipping

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We ship worldwide.

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2. Delivery Time

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5–25 business days on average (customs/remote areas may take longer).

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3. Processing

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Orders handled within 1–3 business days after payment.
No processing on weekends or holidays.

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4. Tracking

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Tracking number and carrier info sent by email once dispatched.

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5. Customs/Duties

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Customers are responsible for local duties/taxes.

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6. Failed Deliveries

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Incorrect/incomplete addresses that cause returns require reshipping fees.

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7. Delays

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Velinna is not responsible for customs or carrier delays.

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8. Support

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📧 contact@velinna-store.com