At Velinna, refunds are issued as store credit (digital gift card).

​

1. Refund Method

​

Refunds = non-expiring digital gift card.
No cash, bank, or card refunds.

​

2. Timeline

​

Store credit issued within 7 business days after inspection of returned item.

​

3. Not Eligible

​

• Items outside the 7-day return window
   

• Items not in returnable condition
   

• Shipping fees & taxes
   

4. Gift Cards

​

Credits do not expire and can be used on any future order.

​

5. Damaged/Incorrect Items

​

Contact us within 7 days if your order is defective or incorrect.
📧 contact@velinna-store.com

​

6. Questions

​

📧 contact@velinna-store.com